Question 1

ORDER PROCESSING

Accepted Answer

Our business hours are Monday to Friday, 9.00am - 4:00 pm.
Orders will be dispatched within 3 business days.
Purchases made on weekends and public holidays will be processed on the following business day.
You will receive a shipping confirmation email as soon as your order leaves the Tabusoro warehouse.
During sale periods, or within a few days of a collection launch, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.
If you require any changes to your order including correcting address details and sizing, please contact us immediately sales@marama.com.au to ensure adjustments can be applied.
If your order has already been processed, Tabusoro accepts no responsibility for incorrect details entered. However our usual returns process is available.

Question 2

SHIPPING WITHIN AUSTRALIA

Accepted Answer

Australia Post is our provider and works extremely hard to get all deliveries to our customers as quick as possible, however at times there may be some situations that can cause unavoidable delays.
All parcels require a signature on delivery. If you are not there to sign for your parcel, Australia Post will issue a collection slip for you to locate your parcel at the closest Australia Post Centre.
All parcels are dispatched from our warehouse in Melbourne, Australia.
 
Standard Shipping
For Metro delivery, please allow 3-5 working days & for Rural delivery, please allow 4-7 working days.
 
Express Shipping
For Metro delivery, please allow 2-3 working days & for Rural delivery, please allow 3-5 working days.
To get an estimated delivery time specific to your location, we recommend you use the Australia Post postage calculator, which can be found on their website.

Question 3

INTERNATIONAL SHIPPING

Accepted Answer

Please allow 7-21 days to receive your parcel for standard & 5 days for Express.
We ship to New Zealand, USA, Canada, Asia Pacific, UK & Selected European Countries using Australia Post Pack & Track International or DHL Express. If your desired shipping Country is not listed above, please contact sales@tabusoro.com.au to discuss alternate shipping options.
A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. Pack and Track Shipping does not have a Signature on Delivery option, so please ensure all delivery premises are secure. 
 
Please note: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, Tabusoro cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.

Question 4

REFUNDS & RETURNS

Accepted Answer

Tabusoro offers credit notes and refunds on all full price purchases.
We do not offer exchanges. If you need an alternate size please go ahead and place a new order. The item/s must be in original condition, with all tags remaining in place. Item/s must not have been worn, washed or altered in any way.
For Australian returns, all garments will need to be returned within 30 working days from the date of purchase. 
For International returns, all claims must be lodged within 30 days from date of shipping.
Sale items are final sale and will not be accepted for refund, credit or exchange.
Returns will be processed within 24-48 hours of receipt although it may take a little longer during busy periods.
Once your return has been approved, please send your item/s back to us immediately.
Late returns will not be accepted.
 
Where do I send my return to? 
We will provide you with the complete postal address when we allocate your Returns Authorisation number to you via email correspondence. 
 
Are returns free?
The shipping costs incurred for returning item/s to Tabusoro for credit or refund are at your own expense.
 
What if my order arrives damaged or faulty?
For faulty garments please email sales@tabusoro.com.au so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.

Question 5

PAYMENT POLICY

Accepted Answer

Accepted payments methods are Visa, MasterCard and PayPal, all purchases will be charged in AUD (Australian Dollars).
You will need to submit your payment method and details at the time of placing your order on our website, a confirmation email will be sent to you to confirm your order and the value of your purchase. 
It is understood you have authorized Tabusoro to debit the order value amount from your nominated payment option once you have entered your payment details.
 
Once our stock managers have confirmed the availability of the ordered items, we will process the payments for your order including the shipping charges. In the event Tabusoro is unable to debit your nominated payment option, the order will not proceed to dispatch and delivery. Tabusoro may contact you to investigate alternative options.
Tabusoro reserves the right to decline acceptance of payments from anyone for any reason and should this situation arise, the order in question will not be processed.

17.7134° S, 178.0650° E

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